Frequently Asked Questions
How do I view my student's portraits?
Scan the QR code on your student's card or enter the private access code printed on the card. The code opens the gallery assigned to that student.
Please keep the access code private.
What does pre-registration do?
Pre-registration lets you provide contact information and make the communication choices presented in the gallery so you can be notified when portraits are ready.
It does not place an order or require you to purchase anything.
What can I order?
Depending on the gallery, you may see portrait collections, individual prints, keepsakes, and full-resolution digital files.
Each product or collection shows what is included before you add it to your cart.
Can I choose a different background?
Background choices are available for eligible portraits and products. Options can vary by photograph or product, so review the preview before placing your order.
Can I use more than one pose in a collection?
It depends on the collection.
Some collections allow multiple portraits, while others use one selected portrait for the individual-print items. The collection description and selection screen will show what you can choose before checkout.
How do discounts work?
Any current offer, minimum purchase requirement, and expiration date will be shown in the gallery or current school communication.
To receive the discount, the order must meet the displayed conditions and be placed before the offer ends.
How does school delivery work?
When school delivery is available, eligible orders placed by the displayed deadline can be delivered together to the school for distribution.
Choose the school-delivery option during checkout. The deadline shown in the gallery determines whether the order qualifies.
Can my order be shipped to my home?
Yes. Paid home shipping is available when shown at checkout.
After a school-delivery deadline passes, home shipping will generally be the available delivery option unless the gallery states otherwise.
How do I receive digital photographs?
If your order includes digital files, GotPhoto will provide the applicable download instructions after the order is completed.
The product description will show which photographs are included and whether they are full resolution. We recommend keeping a backup after downloading them.
Can I print and share a digital photograph I purchase?
Yes. Purchased full-resolution files include permission for normal personal use, including personal printing, private family sharing, and posting individual portraits to your personal social-media accounts.
Class composites include other students and should not be posted publicly or distributed outside your family or the applicable school.
Copyright remains with Zak Zavada Photography. Additional details are provided with the Digital Download Print and Use Release.
What if I have a concern about my student's portraits?
Retakes are not routinely scheduled.
If there is a concern with your student's portraits, contact Zak Zavada Photography before ordering. We will review the situation and determine whether another photograph is appropriate.
Can I change or cancel an order?
Contact Zak Zavada Photography as soon as possible.
If the order has not yet been sent to the print lab for production, we will try to stop or change it. Once an order has been sent for production, it cannot be canceled.
What if my order arrives damaged or incorrect?
Contact Zak Zavada Photography within 14 days of receiving the order.
Please include your order number, a description of the problem, and clear photographs of the item and packaging when applicable. If we confirm a studio or production error, the affected item will be remade or replaced without an additional shipping charge.
